Assistance

All other technical issues related to the operation of the site and questions about paid dating services are accepted to the e-mail: info@12dz.com.
Each reference to the e-mail is processed in turn.

All of your requests have been carefully studied and accordingly changed the functionality and design of the site to the maximum simplified and for the time there are a few questions that sometimes (usually very rarely) arise from our users.


 I can not login / forgot the password.
First of all to create the questionnaire, you need to to have your own e-mail. How to createe-mail read here 

 I can not login / forgot the password.
In this case, you will need to click "Forgot your password" under the "Log in" button, enter your e-mail address to which you should receive a password recovery instruction.

We remind you that the e-mail must be the same as when creating the Questionnaire at 12dz.com, otherwise the instructions will not be sent for safety reasons.

Also, if there are serious difficulties when entering the site, then we inform you that on our part everything is working properly.
Every day a test of the site www.12dz.com is carried out for serviceability!
We advise you to clear your browser's cache and cookies. If the problem persists, try accessing www.12dz.com from another browser and disabling any ad blocking extension (and other browser extensions).
If neither of these methods is suitable for resolving the issue, please contact a specialist in the relevant field, as the responsibility of the Administration does not include the repair and setup of your computer or other device that you use to view, communicate, meet, the site www.12dz. com.

 How can I see of my application the visitors?
In the site www.12dz.com  not and never had such a possibilitybecause - it violates the privacy of users that viewing to their questionnaire.. 
Be careful,: sites, programs and applications that promise to this function, do not show your "guests" and threaten the security of your application. If it so happened that you have succumbed to provocation and sent SMS to scammers, please contact your operator. Perhaps they will be able return your money withdrawn from the account. Necessarily change the password of your application and scan your computer with antivirus. Never enter your password in applications or on other sites.
 

 Importantly!
To ensure that the site works properly, disable all ad blockers (such as Adblock Plus) and other extensions that block pop-ups and other information in your browser.